ZOO AMP ANSWERS TO FREQUENTLY ASKED QUESTIONS
LOCATION: 2101 NE 50th Street, Oklahoma City, OK 73111 https://bit.ly/ZooAmpLocation
NE 50th & Martin Luther King Blvd
GATE TIMES: Gates typically open 60 minutes prior to the concert – Door Times and Event Times are listed for each show on the venue home page or on your electronic or hard ticket – www.zooampokc.com
EARLY ENTRY: If you purchased ‘Early Entry’ with your General Admission Lawn ticket – this means the venue is accessible by you 30 minutes prior to regular gate time at your event. So a 6pm Gate Time means 5:30pm for Early Entry purchasers.
RAIN OR SHINE: All concert events scheduled will proceed, even when it’s hot outside or rain in the forecast. Take heat precautions and hydrate, wear sunscreen, and protective clothing. Umbrellas are prohibited regardless of the forecast, so all concert goers, no matter where they are sitting or standing, will have their best possible view of the stage.
NO RE-ENTRY: For your safety, once a person exits the venue re-entry is strictly prohibited.
PURSES/CROSS-BODY BAGS: Fans are allowed one small clutch sized purse or bag, with or without straps – Approximately 8”x10” for reference. All are subject to search at entry and bulky bags will need to be returned to automobile before fan can enter
LAWN CHAIRS & BLANKETS: This venue’s lawn is Grass and is General Admission Standing Room Only and there are capacity maximums at every show. Blankets are allowed at MOST ALL concert events but might have size limitations and Lawn Chairs are allowed at SOME. To find blanket and lawn chair policy on your event please visit www.zooampokc.com and locate your show and click “More Info”
WILL CALL / DAY OF SHOW TICKET PURCHASES: If your tickets are at will-call, the box office opens at noon on the day of your concert event and is open until well after a show starts. New ticket purchases are also available at the box office on the day of the concert through show time. Check the websites to make sure your show is not sold out before heading to the Zoo Amp: www.zooampokc.com
CAN’T LOCATE MY TICKET: ETIX Customer Support: http://bit.ly/ETIX_CUSTOMER_SUPPORT or call 1-800-514-3849
CAMERA POLICY: At artist’s request, no flash-photography of any kind is allowed. Cameras with large and/or detachable lenses are prohibited. Zoo Amp reserves the right to examine and prohibit the use of any camera at any performance. Your mobile devices are allowed at the show with flash mode deactivated.
ATTENDANCE AGE: All Ages are Welcome! Every attendee must have a paid ticket with *exception of children aged two (2) or younger. Children two (2) and under are Free with their accompanying adult on the General Admission Lawn Only. *All attendees must have a ticket in the VIP section whether seated or pit configuration, regardless of age.
CREDIT/DEBIT CARDS & ATM: Yes! We accept major credit and debit cards. There are ATMS inside the venue if you need to obtain cash while attending a concert.
FOOD & BEVERAGE: There are several concession stands with a great variety of food and beverage options, including beer. No outside food or beverage allowed inside the gates of ANY kind.
ALCOHOLIC BEVERAGES: Beer and liquor are available for purchase by patrons 21 years of age and older. The number of alcoholic beverages served is limited to two drinks per person, per purchase. Management reserves the right to refuse service and/or eject guests appearing intoxicated or who are disturbing the concert and its guests in any way. Including any guests under age 21 who are illegally consuming alcohol
MERCHANDISE: There are merchandise booths set up inside the venue, typically near the entry point, throughout every show
CANCELLATION: Cancellations are typically due to inclement weather and is determined by The National Weather Service on the day of a show. Before heading out, check the venue’s Social Pages: https://www.facebook.com/zooampokc – cancellations are clearly listed inside of the events and on the venue home page – a Pinned Post on Facebook will always obtain the latest info Day of Show and will also be noted on our official website: www.zooampokc.com
REFUNDS: If your event is canceled, refunds will appear on your original payment method within 7-10 business days.
SMOKING: There is a no-smoking policy inside the venue gates. Yes, it’s an open-air venue but out of sensitivity to all attendees we ask you do not smoke cigarettes, marijuana, or use vaping devices while near other patrons as many are allergic and it ruins their concert experience – we ask patrons that must smoke to head to the fenced areas at the perimeter of the venue on either side
FREE PARKING: Free Parking is available at The Oklahoma Science Museum and at Remington Park. There are also many paid parking opportunities on private lots close to the venue (the Zoo Amphitheatre does not own or operate paid parking areas).
ACCESSIBLE SEATING: This venue is a General Admission venue – there is an Accessible Seating Area for patrons in need of assistance with chairs or devices and/or are unable to stand on the GA Lawn so anyone in need of this assistance need only purchase a GA Lawn ticket. The VIP PIT is not an Accessible area. Accessible seating fans entering the front gate can follow a gravel path without encountering steps. There is a large deck located near the Remington deck bar where a wheel chair may reside and a chair will be provided for that person’s paid guest first come-first served. For further inquiry about accessible seating please call 1-800-514-3849
ACCESSIBLE PARKING: Accessible Parking is available at the South end of the venue at Meyers Place and Martin Luther King Boulevard. There are over 30 spaces available first come-first served.
SECURITY: We have a private security team and off-duty Oklahoma City Police Officers on staff before, during and after every event for the safety of fans, staff, and performers. All fans are subject to security search and check prior to being admitted to the venue
PARENT DROP OFF AREA: Drop off is restricted to the streets and parking areas approaching the venue. Make arrangements with your teen for meeting places such as the free parking areas at Remington Park or the Oklahoma Science Museum.
LOST & FOUND: Please email your description of the item lost along with your contact information to firstname.lastname@example.org Monday through Friday 9a-5p. Note items left at the venue are picked up each night and placed in a secure location and are generally held 30 days
TICKET DELIVERY METHOD WHEN PURCHASING FROM OFFICIAL WEBSITE IN ADVANCE:
Select ‘Print-At-Home’ and your tickets can be printed out or scanned from your phone, either are acceptable at the gate day of show.
Select ‘Will Call’ and you will be able to pick up a hard copy of your tickets on the day of the show with your photo ID and Credit Card used for purchase
Select ‘Mail’ and your tickets will be hard copy and sent via Standard Mail within 5 – 10 business days. If your tickets haven’t arrived after 14 days, please call ETIX: 800-514-3849 Do not use this method if your show is less than three weeks away
NOTE – ONLY purchase tickets online from the venue’s official website www.zooampokc.com – the promoter (DCF Concerts) official website www.dcfconcerts.com or the official website of the artist who is performing – google searches typically show scalper sites and scam artists first!
Alcohol, drugs, illegal substances, or paraphernalia associated with drug use
Audio/Video recorders, professional cameras, tripods
Cans, Bottles, Coolers, Containers, and All Other Food / Beverages
Fireworks, Flags, Signs with Poles
iPads or Tablets any size
Laser Pens, Pointers, Noisemakers such as air horns
Oversized bags, backpacks, duffel bags, diaper bags
Weapons of any type including chains, knives, firearms, spiked / chained clothing or jewelry, pepper spray or mace
Any item deemed unacceptable by the event management and venue
DIDN’T ANSWER YOUR QUESTION? Email us – email@example.com or call 405.721.8066 M-F 10a-5p